Effective Date: October 2026
Due to the personal hygiene nature of our products, all sales of soap and bath products are final. For safety and sanitary reasons, we cannot accept returns or exchanges on opened, used, or delivered products.
1. Cancellations Before Dispatch
If you wish to cancel an order, please email contact@lthr.co.za immediately. Once an order has been packed or dispatched, it can no longer be cancelled or returned.
2. Damaged or Defective Items
We inspect and carefully pack every order, but if your item arrives damaged, defective, or incorrect:
Please contact us within 24 hours of delivery at contact@lthr.co.za.
Include your order number, a clear description of the issue, and photos of the damaged item and packaging.
If approved, we will send a replacement at no additional charge or issue a store credit/refund.
3. Shipping Costs
Shipping fees are non-refundable. In the event of an approved return or refund, only the purchase price of the physical item will be refunded. If a replacement item is issued due to a damaged or incorrect order sent by us, LTHR will cover the cost of dispatching the replacement.
4. Contact Us
If you have any questions or concerns regarding your order, please reach out to us at contact@lthr.co.za.
Shopping Cart